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Service News

System Upgrade

This is advance notice of a planned upgrade for the ed-alumni.net website to allow for future new service features.

The following changes do not affect your email account, you continue to access your ed-alumni.net email address in the same way you do currently by logging in via EASE or through POP/IMAP.

Website Changes
Your Aluminati Account vs Your Email Account
Originally all 'accounts' on our service were email accounts. We now have user accounts with each user owning one or more products. For example, email is one product, webhosting is another. This enables us to give you the flexibility to manage more complex services all within one account.

Unified Login
Rather than having to perform one login for Webmail, another for billing and another for FTP access you now have to do this only once to move between all parts of the site. In fact you can even move between two different email accounts using the same login.

Improved Account Management and Billing System
We have made it easier for you to understand what you are paying for, when renewals are due, what extras you have chosen and view your entire account history. Billing pages have been revamped to make the checkout process easier. We will be enabling auto-renewal of services and credit card expiry reminders in due course.

Customise your Account with Bolt-ons
Our new system allows us to offer some bolt-ons to your account such as purchasing POP access for your Webmail account. We also now offer a powerful ‘double your storage’ option which does exactly that for just £5.

Better Web Based FTP Access
You are now able to manage your web site through a much improved web based FTP service which allows you to transfer your files into your online space. This replaces the rather archaic system we had before.

When will this happen?
This upgrade will occur in the next few weeks. We will inform you here once the date has been set.

What will be different?
When you login you will still end up in the same webmail interface you are used to. You'll only notice changes if you click on the "My Account" link within webmail. Currently its a page within webmail that shows you your email details, once upgraded its your complete portal for managing your account. Security settings, account details and preferences, upgrades and paid subscription renewals will all now be found here among other account features.

What will happen during the upgrade?
Your email account will continue to function but there will be periods of a few seconds as each account is transferred from the old website to the new when it may be unavailable. You'll be told as you login if this happens, simply wait 30 seconds and try again.
If you are logged in when your account is migrated, you may be logged out but will be able to login again almost immediately.

Originally Written: 22-Feb-2013 12:02, Last Updated: 08-Mar-2013 12:03

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