Welcome to the support service for the University of Edinburgh Alumni Email Service.
From 14th of September, login via MyED Portal to your Ed-Alumni E4L account will be discontinued. You will have received an email to set up your direct access username and password. If you have not already received this, please contact the IT Support team.
Log in to your Ed-Alumni account
Service Updates
Problems sending emails
Last Updated: 12-Jun-2026 08:47
We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender.
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
Update
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.
Issue with sending and forwarding to Yahoo email addresses
Last Updated: 26-Jan-2026 02:51
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
Update - The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting started - How do I change my email address or username?
Email Account How-Tos - How do I automatically forward my emails to another account?
Email Account How-Tos - How do I set up an Out of Office automated response?
Most Common Questions - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Most Common Questions - I don't think I am receiving any emails.
Troubleshooting - How do I set up/manage my aliases?
Most Common Questions - How do I upgrade my account?
Email Account How-Tos - How do I renew a FREE subscription?
Email Account How-Tos - How do I close my account?
About our accounts - IMAP/POP
Glossary - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email account user guides - My email forwarding is not working.
Troubleshooting - Emails people send to me are bouncing back to them!
Troubleshooting - SMTP
Glossary - SSL/TLS
Glossary - What is Greylisting?
Glossary - Spam, Phishing and Spoofing
Glossary - What is the total maximum file size an email attachment can be?
Most Common Questions - Aliases
Most Common Questions
Frequently asked questions
- How do I import my emails and contacts from another email account?
- How do I change my email address or username?
- How do I use multiple identities?
- How do I set up email filters?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the total maximum file size an email attachment can be?
- Aliases
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?