Welcome to the support service for the University of Edinburgh Alumni Email Service.
From 14th of September, login via MyED Portal to your Ed-Alumni E4L account will be discontinued. You will have received an email to set up your direct access username and password. If you have not already received this, please contact the IT Support team.
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Service Updates
Server configuration this week
Last Updated: 12-Oct-2020 02:21
Just a reminder that we will be changing our server configuration throughout this week.
There is a small risk of disruption as well as a possibility of brief loss of service.
We will keep you updated as changes are implemented, as well as if there are any known service losses.
Server updates
Last Updated: 05-Oct-2020 01:30
We will be changing our server configuration throughout next week, from the 12th to the 15th. There is a risk of some disruption as well as a possibility of brief loss of service.
We will be keeping our users updated as changes are implemented, as well as any known service losses.
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting started - I can't Migrate my Student Emails! Is there another way to do this?
Troubleshooting - How do I change my email address or username?
Email account user guides - How do I automatically forward my emails to another account?
Email account user guides - How do I set up an Out of Office automated response?
Email account user guides - How do I see how much of my email quota I am using, and where?
Email account user guides - How do I use multiple identities?
Email account user guides - How do I set up email filters?
Email account user guides - How do I use message highlighting?
Email account user guides - How can I archive my emails for safekeeping or transfer?
Email account user guides - I don't think I am receiving any emails.
Troubleshooting - How do I set up/manage my aliases?
Email account user guides - How do I upgrade my account?
About our accounts - How do I renew a FREE subscription?
About our accounts - How do I close my account?
About our accounts - IMAP/POP
Glossary - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email account user guides - My email forwarding is not working.
Troubleshooting - Emails people send to me are bouncing back to them!
Troubleshooting - Email Client
Glossary - SMTP
Glossary - SSL/TLS
Glossary - What is Greylisting?
Glossary - Spam, Phishing and Spoofing
Glossary - What is the maximum file size an email attachment can be?
Tips and information - How much do your packages cost?
About our accounts
Frequently asked questions
- How do I import my emails and contacts from another email account?
- I can't Migrate my Student Emails! Is there another way to do this?
- How do I change my email address or username?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- Email Client
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the maximum file size an email attachment can be?
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- How much do your packages cost?