Support site for ed-alumni.net email

Welcome to the support service for the University of Edinburgh Alumni Email Service.

From 14th of September, login via MyED Portal to your Ed-Alumni E4L account will be discontinued. You will have received an email to set up your direct access username and password. If you have not already received this, please contact the IT Support team.


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Service Updates

Changes to our Email for Life Security Regarding Email Clients

Last Updated: 10-May-2022 05:46

Due to recent updates to the security settings of our Email for Life servers, some users may have noticed that their emails via an email client (Outlook, Thunderbird, etc.) were not accessible. In many cases, this is due to the age of the email client being used as some older email clients do not support a level of security that is now required.
 
To allow affected users to be able to access their emails, we will shortly be reverting some of the recent security changes to allow older email clients to continuing accessing emails. Please note this change will only be in place for the next three months. We would urge all of our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
 
As a guide, the following email client versions and later should be considered the minimum requirements:
 
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
 
For the technical among you, as long as your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
 
Thank you.

Changes to our Email for Life Spam Settings

Last Updated: 19-Oct-2021 02:39

From Monday 1st November, we will be making some changes to our spam settings within our Email for Life service. The default spam policies will be updated so that they no longer automatically discard certain messages that previously would have been. These messages will now appear in your Junk folder.
 
This change will affect all users using the light, normal, high or strict filtering policy. It will not apply if your webmail filtering policy is already set to custom.

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