Welcome to the support service for the University of Edinburgh Alumni Email Service.
Service Updates
Server Maintenance 18th June 07:00 BST
Last Updated: 12-Jun-2019 12:11
We have been informed by our data centre that they will be preforming some power tests on the 18th June 07:00 BST for approximately four hours. During this time there is a risk of our service going down on all platforms. We are currently taking measures to for this scenario.
Server Maintenance - Wed March 13 to Fri March 22
Last Updated: 12-Mar-2019 10:25
Dear members,
We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.
Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting Started - I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
Email Account How-Tos - How do I change my email address or username?
Email Account How-Tos - How do I automatically forward my emails to another account?
Email Account How-Tos - I can't Migrate my Student Emails! Is there another way to do this?
Something's Wrong... - How do I set up an Out of Office automated response?
Email Account How-Tos - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How do I use message highlighting?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Email Account How-Tos - I don't think I am receiving any emails.
Something's Wrong... - How do I set up/manage my aliases?
Email Account How-Tos - How do I upgrade my account?
About Our Accounts - How do I renew a FREE subscription?
About Our Accounts - How do I close my account?
About Our Accounts - IMAP/POP
What does this mean? - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email Account How-Tos - My email forwarding is not working.
Something's Wrong... - Emails people send to me are bouncing back to them!
Something's Wrong... - Email Client
What does this mean? - SMTP
What does this mean? - SSL/TLS
What does this mean? - What is Greylisting?
What does this mean? - Spam, Phishing and Spoofing
What does this mean? - What is the maximum file size an email attachment can be?
Tips and information - How much do your packages cost?
About Our Accounts
Frequently asked questions
- How do I import my emails and contacts from another email account?
- I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
- How do I change my email address or username?
- I can't Migrate my Student Emails! Is there another way to do this?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- Email Client
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the maximum file size an email attachment can be?
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- How much do your packages cost?