Welcome to the support service for the University of Edinburgh Alumni Email Service.
From 14th of September, login via MyED Portal to your Ed-Alumni E4L account will be discontinued. You will have received an email to set up your direct access username and password. If you have not already received this, please contact the IT Support team.
Log in to your Ed-Alumni account
Service Updates
Server Maintenance - Monday July 7th 2025
Last Updated: 07-Jul-2025 11:55
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.
Problems reported sending emails via Gmail account
Last Updated: 10-Jan-2025 02:22
We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
- Send emails using our Webmail program
- Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
- Go to the My Account page
- Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting started - How do I change my email address or username?
Email Account How-Tos - How do I automatically forward my emails to another account?
Email Account How-Tos - How do I set up an Out of Office automated response?
Most Common Questions - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Most Common Questions - I don't think I am receiving any emails.
Troubleshooting - How do I set up/manage my aliases?
Most Common Questions - How do I upgrade my account?
Email Account How-Tos - How do I renew a FREE subscription?
Email Account How-Tos - How do I close my account?
About our accounts - IMAP/POP
Glossary - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email account user guides - My email forwarding is not working.
Troubleshooting - Emails people send to me are bouncing back to them!
Troubleshooting - SMTP
Glossary - SSL/TLS
Glossary - What is Greylisting?
Glossary - Spam, Phishing and Spoofing
Glossary - What is the total maximum file size an email attachment can be?
Most Common Questions - Aliases
Most Common Questions
Frequently asked questions
- How do I import my emails and contacts from another email account?
- How do I change my email address or username?
- How do I use multiple identities?
- How do I set up email filters?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the total maximum file size an email attachment can be?
- Aliases
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?