Welcome to the support service for the University of Edinburgh Alumni Email Service.
From 14th of September, login via MyED Portal to your Ed-Alumni E4L account will be discontinued. You will have received an email to set up your direct access username and password. If you have not already received this, please contact the IT Support team.
Log in to your Ed-Alumni account
Service Updates
Server Maintenance - Monday 13th November
Last Updated: 13-Nov-2023 01:22
We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Old Webmail Removal
Last Updated: 09-Nov-2023 12:50
Dear Email User,
You may be aware that your Email for Life service currently has two different webmail interfaces, simply known as 'old webmail' and 'new webmail'.
Introduced in 2018, the newer webmail platform features better support for mobile devices and modern browser features. We pledged at the time to run the two services alongside one another for as long as possible to give existing members plenty of time to make the transition.
Five years later and we are now ready to permanently close Old Webmail, planned for 5th February 2024.
This does not affect your email account itself, only the webmail interface you use to access your account within your browser. Your emails, folders and any filters you have set up remain exactly as they are. Similarly, if you use a POP or IMAP email client to access your email, there are also no changes required.
If you haven't already made the switch to new webmail platform, please log in to the service before 5th February 2024 and your address book will be migrated over automatically.
How to access New Webmail
1. Log into your account
2. Go to the My Account page
3. Within the Email Accounts tab, you will be options for Old Webmail (which is being removed) and Webmail. Click on the Webmail button
4. Next time you login you will be directed to your New Webmail inbox
If you have any questions or need any assistance, please do not hesitate to contact us at help@aluminati.net.
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting started - I can't Migrate my Student Emails! Is there another way to do this?
Troubleshooting - How do I change my email address or username?
Email Account How-Tos - How do I automatically forward my emails to another account?
Email Account How-Tos - How do I set up an Out of Office automated response?
Most Common Questions - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Most Common Questions - I don't think I am receiving any emails.
Troubleshooting - How do I set up/manage my aliases?
Email Account How-Tos - How do I upgrade my account?
Email Account How-Tos - How do I renew a FREE subscription?
Email Account How-Tos - How do I close my account?
About our accounts - IMAP/POP
Glossary - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email account user guides - My email forwarding is not working.
Troubleshooting - Emails people send to me are bouncing back to them!
Troubleshooting - SMTP
Glossary - SSL/TLS
Glossary - What is Greylisting?
Glossary - Spam, Phishing and Spoofing
Glossary - What is the total maximum file size an email attachment can be?
Most Common Questions
Frequently asked questions
- How do I import my emails and contacts from another email account?
- I can't Migrate my Student Emails! Is there another way to do this?
- How do I change my email address or username?
- How do I use multiple identities?
- How do I set up email filters?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the total maximum file size an email attachment can be?
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?