Welcome to the support service for the University of Edinburgh Alumni Email Service.
Service Updates
Update to servers planned for April
Last Updated: 16-Mar-2020 11:06
This is just a reminder that starting in April, we will be performing some updates on our servers which will include changes to SSL connections to our services. As a result of these changes, we will be dropping support for TLSv1.0 and TLSv1.1.
Browsers released in the last 5 years will not be affected by this update and will benefit from the higher security version. Older browsers, however, may have difficulties connecting to our services.
In this regard, we recommend that our members use browsers and operating systems no older than the following:
- Chrome 33+
- Edge Firefox 34+
- Opera 20+
- IE 11+
- Safari 8+
- Windows 7+
- MacOS 10.10+
Update to servers planned for April
Last Updated: 02-Mar-2020 03:01
Starting in April, we will be performing some updates on our servers which will include changes to SSL connections to our services. As a result of these changes, we will be dropping support for TLSv1.0 and TLSv1.1.
Browsers released in the last 5 years will not be affected by this update and will benefit from the higher security version. Older browsers, however, may have difficulties connecting to our services.
In this regard, we recommend that our members use browsers and operating systems no older than the following:
- Chrome 33+
- Edge Firefox 34+
- Opera 20+
- IE 11+
- Safari 8+
- Windows 7+
- MacOS 10.10+
Help with using webmail
- How do I import my emails and contacts from another email account?
Getting Started - I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
Email Account How-Tos - I can't Migrate my Student Emails! Is there another way to do this?
Something's Wrong... - How do I change my email address or username?
Email Account How-Tos - How do I automatically forward my emails to another account?
Email Account How-Tos - How do I set up an Out of Office automated response?
Email Account How-Tos - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How do I use message highlighting?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Email Account How-Tos - I don't think I am receiving any emails.
Something's Wrong... - How do I set up/manage my aliases?
Email Account How-Tos - How do I upgrade my account?
About Our Accounts - How do I renew a FREE subscription?
About Our Accounts - How do I close my account?
About Our Accounts - IMAP/POP
What does this mean? - Password Strength Tips & Tricks
Tips and information - How do I get/use a simple hosting FTP package?
Email Account How-Tos - My email forwarding is not working.
Something's Wrong... - Emails people send to me are bouncing back to them!
Something's Wrong... - Email Client
What does this mean? - SMTP
What does this mean? - SSL/TLS
What does this mean? - What is Greylisting?
What does this mean? - Spam, Phishing and Spoofing
What does this mean? - What is the maximum file size an email attachment can be?
Tips and information - How much do your packages cost?
About Our Accounts
Frequently asked questions
- How do I import my emails and contacts from another email account?
- I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
- I can't Migrate my Student Emails! Is there another way to do this?
- How do I change my email address or username?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How can I archive my emails for safekeeping or transfer?
- I don't think I am receiving any emails.
- How do I set up/manage my aliases?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- IMAP/POP
- Password Strength Tips & Tricks
- My email forwarding is not working.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- Email Client
- SMTP
- SSL/TLS
- What is Greylisting?
- Spam, Phishing and Spoofing
- What is the maximum file size an email attachment can be?
- New Graduate FAQ
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- How much do your packages cost?