Welcome to the support service for the University of Edinburgh Alumni Email Service.
Service Updates
Server Maintenance - Wed March 13 to Fri March 22
Last Updated: 12-Mar-2019 10:25
Dear members,
We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.
Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.
Server Maintenance - starting Sat Feb 16th at 18:00GMT
Last Updated: 14-Feb-2019 10:57
Dear members,
We will be performing some server maintenance starting at 18:00GMT on Sat Feb 16th and finishing at 06:00GMT on Mon Feb 18th.
Services will remain available during the maintenance window, but some minor disruption is to be expected.
Help with using webmail
- I can't Migrate my Student Emails! Is there another way to do this?
Something's Wrong... - I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
Getting Started - How do I change my email address or username?
Email Account How-Tos - How do I import my emails and contacts from another email account?
Getting Started - I can't remember my password!
Getting Started - How much do your packages cost?
About Our Accounts - How do I upgrade my account?
About Our Accounts - How do I renew a FREE subscription?
About Our Accounts - How do I close my account?
About Our Accounts - How do I automatically forward my emails to another account?
Email Account How-Tos - How do I set up an Out of Office automated response?
Email Account How-Tos - How do I see how much of my email quota I am using, and where?
Email Account How-Tos - How do I set up/manage my aliases?
Email Account How-Tos - How do I use multiple identities?
Email Account How-Tos - How do I set up email filters?
Email Account How-Tos - How do I use message highlighting?
Email Account How-Tos - How do I get/use a webhosting package?
Email Account How-Tos - How can I archive my emails for safekeeping or transfer?
Email Account How-Tos - My email forwarding is not working.
Something's Wrong... - I don't think I am receiving any emails.
Something's Wrong... - Emails people send to me are bouncing back to them!
Something's Wrong... - What is Greylisting?
What does this mean? - SMTP
What does this mean? - SSL/TLS
What does this mean? - Email Client
What does this mean? - Aliases
What does this mean? - Spam, Phishing and Spoofing
What does this mean? - What is the maximum file size an email attachment can be?
Tips and information - Password Strength Tips & Tricks
Tips and information
Frequently asked questions
- I can't Migrate my Student Emails! Is there another way to do this?
- I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
- How do I change my email address or username?
- How do I import my emails and contacts from another email account?
- I can't remember my password!
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- How much do your packages cost?
- How do I upgrade my account?
- How do I renew a FREE subscription?
- How do I close my account?
- How do I set up/manage my aliases?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How can I archive my emails for safekeeping or transfer?
- My email forwarding is not working.
- I don't think I am receiving any emails.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
- What is Greylisting?
- SMTP
- SSL/TLS
- Email Client
- Aliases
- Spam, Phishing and Spoofing
- What is the maximum file size an email attachment can be?
- Password Strength Tips & Tricks
- New Graduate FAQ