Welcome to the support service for the University of Edinburgh Alumni Email Service.
Service Updates
Outage Warning - Storage Issue [Resolved]
Last Updated: 26-Jan-2012 08:41
[20:35] We've just been paged that a storage server is having some issues. This will likely cause access difficulties and we are investigating now.
[20:43] We're in the process of bringing the server back online. Will be up again in just a few minutes.
[20:53] Service Restored. Apologies for the trouble.
Intermittent Connectivity Issues [Resolved]
Last Updated: 23-Jan-2012 02:25
Over the weekend some members might have experienced issues such as slow connection speed and dropouts. We have now discovered that this is due to one of our web servers not maintaining the correct time, and so it fell out of line with the rest of the system.
The issue has now been resolved. However, if you continue to experience further problems, please let us know at help@aluminati.net.
Please accept our sincere apologies for any inconvenience caused.
Help with using webmail
- Setting up your Mail Client
How to set up your mail client!
POP/IMAP & SMTP configuration within your mail client software including Outlook, AppleMail or your Mobile phone! - Viruses and Worms
Article designed to give you an understanding of internet based viruses and worms. - Payments
An overview of our payment system and philosophy. - Multiple Addresses / Identities
Configuring your account to use multiple addresses. - I've received an email that claims to be from here... is it?
How to tell if an email you've received is actually from us or not. - How to Archive your Emails
How to archive your emails for safekeeping or transfer. - How to set up Message Highlighting
How to make some emails stand out! - How to set up Email Filters
How to set up email filtering on your account. - How do I see how much email quota I’m using, and where?
Quota breakdown and summary - How to forward your emails to another account
How to set up auto forwarding
Frequently asked questions
- How soon will my account be available?
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- What happens if I forget my password?
- I have a question that I don't see answered here!
- Can I increase my storage space?
- Can I access my emails via an email client such as Outlook?