Support site for email

Welcome to the support service for the University of Edinburgh Alumni Email Service.

Service Updates

Mail Client Access

Last Updated: 01-Dec-2016 10:44

We're currently experiencing issues with one of our network switches which is causing intermittent access issues when connecting to the service via an email client. Webmail access is currently unaffected and will allow access to your email as normal whilst we resolve the issue.

We will update this post as we know more. You may also wish to follow our service status updates on Twitter.


The fault was traced, resolved and the system has been stable for an hour.

Server Maintenance - Saturday November 26th, 21:00 GMT

Last Updated: 24-Nov-2016 04:29

Dear members,


We will be performing some maintenance on the servers on Saturday November 26th starting at 21:00 GMT.

The maintenance will take several hours to complete.


The service will remain available during the maintanance window, but there may be a few brief outages whilst we failover services between servers. These outages should last no more than a couple of minutes each.



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