Welcome to the support service for the University of Edinburgh Alumni Email Service.
Service Updates
Scheduled Maintenance - 8th April 2012 [COMPLETED]
Last Updated: 07-Apr-2012 06:01
On Sunday 8th April between 20:00 and 22:00, we will be performing some maintenance on our storage servers. During this time there will be some disruption to the service as the storage servers are briefly taken offline. We do not anticipate the outage to last more than 60 minutes.
Please note that we have had to postpone this maintenance which will now be taking place at the same time tomorrow (Monday 9th April).
This was completed as scheduled on the evening of the 9th.
Service Outage
Last Updated: 19-Mar-2012 03:58
[15.57] At around 3.50pm we experienced a brief outage when one of our storage servers went down. Our web servers have now come back up, and we are investigating the remaining issues. Full service is expected to be restored in 10-15 minutes. Please accept our apologies for any inconvenience caused.
[16:40] The service is now running normally again.
Help with using webmail
- Setting up your Mail Client
How to set up your mail client!
POP/IMAP & SMTP configuration within your mail client software including Outlook, AppleMail or your Mobile phone! - Viruses and Worms
Article designed to give you an understanding of internet based viruses and worms. - Payments
An overview of our payment system and philosophy. - Multiple Addresses / Identities
Configuring your account to use multiple addresses. - I've received an email that claims to be from here... is it?
How to tell if an email you've received is actually from us or not. - How to Archive your Emails
How to archive your emails for safekeeping or transfer. - How to set up Message Highlighting
How to make some emails stand out! - How to set up Email Filters
How to set up email filtering on your account. - How do I see how much email quota I’m using, and where?
Quota breakdown and summary - How to forward your emails to another account
How to set up auto forwarding
Frequently asked questions
- How soon will my account be available?
- I am staying on at Edinburgh, how do I stop my SMS account from forwarding to my alumni account?
- What happens if I forget my password?
- I have a question that I don't see answered here!
- Can I increase my storage space?
- Can I access my emails via an email client such as Outlook?