Support site for email

Welcome to the support service for the University of Edinburgh Alumni Email Service.

Service Updates

[RESOLVED] Service Outage

Last Updated: 24-Oct-2017 10:41

[13:59] The server maintainence has been completed and services should be running normally. You may experiance a few issues temporarily, but these should clear shortly. If you have any further issues, please contact our Support Team at


[13:54] Following this mornings outage, we are peforming a quick server maintainence. This may mean services are unavailable for a few minutes, but they should be back up shortly.


[11:25] We experianced a database issue this morning that meant that Services were unavailable. This has now been resolved and access to Accounts should be working again.

Unfortunately, we have disabled the search function for Profiles while we investigate what caused the issue.

There will also be a delay with Emails being Sent and Recieved as our servers process the Email from this morning.

We apologise for the inconveniance caused. For updates on the services, you can find our Twitter feed here:

Server Maintenance - 7th-9th October

Last Updated: 05-Oct-2017 05:33

Dear Members,


We will be performing some maintenance on the servers between 00:00 and 06:00 on 7th, 8th and 9th October 2017.

Services should remain available during the maintenance, but there may be a few brief interruptions whilst applications on the servers are are stopped and restarted.

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