Frequently Asked Questions
- About Our Accounts
- How do I renew a FREE subscription?
- How do I close my account?
- How much do your packages cost?
- How do I upgrade my account?
- Email Account How-Tos
- How do I change my email address or username?
- I would like to use an email program, such as Outlook or a m...?
- How do I set up/manage my aliases?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How can I archive my emails for safekeeping or transfer?
- Getting Started
- Something's Wrong...
- I can't Migrate my Student Emails! Is there another way to d...?
- I don't think I am receiving any emails.
- My email forwarding is not working.
- Emails people send to me are bouncing back to them!
- I can't send/receive emails from my mail client/phone.
- Tips and information
- What does this mean?
To upgrade your Account, log in and go to the My Account dashboard. If you are logged in to your webmail inbox, you can access My Account by clicking on the button in the top right of the page.
On the My Account page, you will be able to click on Email Accounts on the left. This will show you all the email accounts you currently own. If you wish to upgrade one of these accounts, click on the green See Upgrades button:
You will be presented with a range of Packages and Bolt-Ons that you can add to your Account. Click Select to add a Package. You can also choose any Bolt-Ons by clicking Add.
Once selected, the Packages and Bolt-Ons will be added to your Basket. You can click on Basket or Checkout to view details of the upgrades you have selected and continue with upgrading your Account.
Your Basket will show all the Packages and Bolt-Ons you have selected, and show the total amount due for the upgrade. This is calculated on a pro rata basis to match your renewal date. Click on Proceed to Payment if you wish to continue with your upgrade. Alternatively, you can click Empty to clear your basket or remove any items in your basket using the small red cross next to the item.
After clicking Proceed to Payment, you will be asked to pick your Country of Residence from the Dropdown. After you have done this, click Confirm Country of Residence to continue.
You will be asked to select your payment method on the next page. Choose between Card (via SagePay), Cheque (by post) or set up a Direct Debit (via GoCardless).
Paying by a Debit or Credit card allow you to pay once up to your next renewal date using SagePay.
If it is your first time choosing the card option, you will be asked to fill in your billing details and other relevant information before clicking Proceed at the bottom.
This will then take you through to enter your card details via SagePay.
Otherwise, you can click Use next to an existing card shown at the top.
Selecting a Direct Debit subscription allows you to set up a recurring payment for your account, which will be taken yearly on the renewal date for your email account. The Direct Debit service for our accounts is provided by GoCardless.
After selecting Direct Debit, you will be taken to the GoCardless Direct Debit form to set up a recurring payment.
Once completed, it usually takes around four days for payments to be confirmed, though your account will be upgraded immediately.
Should there be any problems with the payment you will be notified and your subscription will be reverted.
If you select cheque, the system will provide you with details of where to send the cheque, for what amount, and give you the order number to write on the back of the cheque.
Please ensure that all cheques are made out to Aluminati Network Group.
If you have any questions about upgrading your account, please contact our helpdesk at firstname.lastname@example.org
If you wish to fully cancel your account, you can do so by contacting our helpdesk at email@example.com
After the account has been cancelled, you will no longer be able to log in or use it. If you wish to access the service again, you will need to create a new account.
From 28 days before your account renewal date, you will start receiving reminder emails. If you choose to downgrade, your account will be automatically renewed each year for free, unless it is upgraded in the meantime.
To renew your Account with the Free Webmail Package, log in and go to the My Account dashboard. If you are logged in to your webmail inbox, you can access My Account by clicking on the button in the top right of the page.
On the My Account page, you will be able to click on Email Accounts on the left. This will show you all the email accounts you currently own. If any of your Email Accounts are due for renewal, a yellow Renew button will be shown. You can click this button to renew the subscription on your Account.
You will be presented with a range of Packages and Bolt-Ons that you can add to your Account. To renew with the Free Webmail Package, simply click Select under the Free Webmail option.
This will add the Free Webmail Package to your basket. Click either Basket or Checkout at the top of the page to continue.
The next page will display the details of the Free Webmail account you are renewing. Click on Confirm Free Account to complete the renewal. A red warning box may be shown if you are downgrading from a paid subscription.
*BEFORE DOWNGRADING* Please check your current quota usage. If you are using more than 100MB, then downgrading will push your account over quota and may prevent you from receiving new emails. You can learn more about Quota usage here.
You will also no longer be able to use an email program or app such as Outlook or a mobile phone with your email account.
If you have any questions about renewing your free webmail package, please contact our helpdesk at firstname.lastname@example.org