How can we help you?
My email migration has stopped/wont start.
When importing from a student/university email account
If you notice that the migration of your emails has paused, stopped, cancelled or just wont start, there wil be a message displayed beneath the IMAP import boxes indicating the import status.
A comment there such as 'Folder gone', 'Suspended' or 'Unavailable' indicates that your university email account may have reached its expiry date after graduation, and been closed or suspended.
To see if this is the case, you will need to contact the Edinburgh University IT department to find out the status of your account.
If you know that your university account is still open, and the password for it hasn't changed, then please contact our helpdesk at firstname.lastname@example.org, quoting as much detail as possible about the problem and/or the exact and full error message.
When importing from another external account
If an import from a different email address fails, please check with your email provider that the account is still fully operational, and that you can still log into it successfully.
Please contact our helpdesk if you are still unable to import your emails, with as much detail as possible about the problem and/or the exact and full error message.