Support site for email

Frequently Asked Questions

How do I set up/manage my aliases?

Once logged in to the 'My Account' dashboard, click on the Manage Aliases link.  It will look something like this:

           + 3 Aliases (manage aliases)

To add a new alias, click on Payment Portal under 'Billing' on the right hand side. 

Browse to find the account you wish to upgrade on the left hand side, under the relevant heading.

The next page will show you what accounts you currently own.  Click on the 'Upgrade' button next to the one you wish to change.  On the next page, just scroll to the bottom to see the Alias bolt on. 

You can update an alias as much as you want, but when you update it, it will delete the old one. If an email is then sent to the old alias, it will be bounced back to the sender. The new alias will work straight away.

You can also set up your account to send emails from your alias using Multiple Identities.

How do I set up email filters?

First, log in to your webmail account. Then go to Options > Mail Filters.

Here, just click on 'New Rule'. The rules are instructions informing our system how to filter your email.

In the 'Name of Rule' box, choose a title for your rule to help you remember what it’s for, such as ‘Emails from Family’.

Mail Filters Page


In the 'Conditions' area, there are several drop down boxes. These are conditions that need to be met before an email will be filtered. Let’s say you want to automatically file emails from a particular person/company into a certain subfolder. You will therefore need to filter their email address.

First, select 'From' in the first drop down menu. This indicates that the filter will look in the ‘From’ or senders email address. Leave the middle box as 'Contains', unless you want to be more specific.

In the last box, just type in the Email Address of the person/company you want to filter. You can enter more email addresses in the other boxes if you wish.

If you want to match more than one email address, you will need to change the little drop down menu marked 'All' the 'Any'. This is because selecting 'All' indicates that all the conditions that you type in must then be met before it is filtered. This is useful if, say you only wish to filter emails from a certain sender if it has a certain word in the subject.

Choosing 'Any' means that if any one of the conditions are met, then the filter will be activated.

Next you can choose what you want to do with the emails received from these addresses. Clicking the first drop down menu under 'Action' shows you some options. These are explained in the Tips section at the bottom of the page.

You will need to use the second drop down menu with the label 'folder' if you chose to move or copy the filtered emails into a folder.

You can also choose to forward these emails on to someone else. Just type the addresses of the person/people you want to send them to in this box. Remember to separate each one with a comma.

Once you are happy with your settings, just click save at the bottom.

You should then see your filter underneath 'New Rule'. The Tips at the bottom of the page explain what you can do if you set up multiple filters. If you set up more and wish to select more than one, just click the little tick box next to the title.

One thing to remember is that filters are applied in order from top to bottom. If an email would match more than one filter, it will be caught by the first one it comes to. The exception is if you use the ‘Copy to’ action, the filter effect is applied and the original email continues to be matched against the rest of the filters. Should no other filters match, the copy of the email will be delivered to your Inbox as normal.